Maternity ward visit this morning, led by a relaxed and friendly midwife (Eileath, I think). She started her pitch by saying something like "Welcome to the scariest place in the world." Bedside manner not her strong point.
For me, the tour was about orientation: which floor of the hospital wing, where the rooms are and the high-dependency units are, what the machines do and the permissible visiting times.
For her, it's all about the anxiety, the unknown, dealing with the emotions. Is it friendly, are the staff good, How Will It Be?
The midwife finished the tour by speaking about pain management: "You won't know what's hit you." She might work on that bedside manner a little...
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